Safety is not a compromise.
We put the safety of our people at the forefront of everything we do. We want our people to go home to their families safe and well at the end of every day.
Understand and follow the highest industry standards.
Quality requires that we understand what is being asked of us and can apply our skills and experience to give our clients the best possible service.
Adopt LEAN best practice at all times.
We maximise our efficiency by eliminating wastes from overproduction, inventory, motion, defects, over-processing, waiting and transport.
Have one way of doing things, and do it every time.
There’s an expression that says “you’re only as good as your last job”. That’s why consistency is key, as our customers are assured that we always do everything to the same high standards.
We are always responsible for our actions.
That’s a requirement of being accountable.
Regardless of our role, we get everything done on time and correct without the need for someone standing over us.
Change is inevitable.
Our future depends on our innovation. What was right five or ten years ago isn’t necessarily right for the future.
Someone will get there first. It needs to be us.
We grow a little bit, each and every day.
Being professional has nothing to do with being paid.
It’s about trying our best every day, and trying to be better tomorrow than we were today.
If in doubt, repeat and repeat again.
We need to communicate regularly and effectively. We are not always in the same room, so this can be face-to-face, in writing or via technology.
Being distant means actively listening – we need to hear what’s actually being said, not what we want to hear.
There is only one team.
We are multiple service lines with one common vision and shared goals.
A focus on teamwork ensures we work together to ensure that we all achieve them.
Bullying, indifference, not caring are not acceptable.
We must show respect for each other.
If we can’t be respectful, we shouldn’t be here – life’s too short to work in an environment which is emotionally draining.